Level 3 Customer Service - Training Course
5-in-1 Bundle | CPD Accredited | Updated 2024 | FREE PDF & Hardcopy Certificate | Lifetime Access | Experts’ Crafted
Cambridge Open Academy
Summary
- Certificate of Completion (PDF) - Free
- Certificate of Completion (Hard Copy) - £9.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer service is the backbone of any successful business. It is the interaction between a company and its customers that determines whether or not a customer will continue to do business with that company. Good customer service can lead to increased customer satisfaction, loyalty, and profitability.
Level 3 Customer Service course will provide you with the knowledge and skills you need to provide excellent customer service. You will learn about the importance of customer service, the characteristics of good customer service, how to handle customer complaints, and how to problem-solve over the phone.
Learning Outcomes:
- Understand the core principles of customer service excellence.
- Identify the key characteristics that define good customer service.
- Explore strategies for effective customer relationship management.
- Learn techniques for handling and resolving customer complaints.
- Gain insights into customer due diligence and its importance.
- Develop problem-solving skills, especially over the phone.
This Bundle Consists of the Following Courses:
- » Course 01: Level 3 Customer Service - Training Course
- » Course 02: Customer Service Fraud Officer
- » Course 03: Innovative Customer Service Techniques
- » Course 04: Customer Relationship Management (CRM)
- » Course 05: Know Your Customer (KYC)
Key Features & Benefits:
- Learn from experts in the field
- Gain a comprehensive understanding of Customer Service
- Benefit from hands-on experience
How it works:
- The course is delivered online, so you can access it from anywhere
- It is self-paced, so you can work through it at your own pace.
- There are quizzes and assignments to test your knowledge.
CPD
Course media
Description
The Level 3 Customer Service Training Course teaches you the art of delivering exceptional customer experiences. It covers core principles, building strong relationships, handling complaints, due diligence, and problem-solving. By the end of the course, you'll be well-prepared to provide exceptional customer service in any professional setting, ensuring a positive customer experience.
Course Curriculum:
- Module 01: Introduction to Customer Service
- Module 02: Characteristics of Good Customer Service
- Module 03: Customer Relationship Management
- Module 04: Handling Customer Complaints
- Module 05: Customer Due Diligence
- Module 06: Problem Solving Over the Phone
Join us today to unlock the potential of your customer service skills and elevate your career to new heights.
Who is this course for?
- Customer service professionals seeking to enhance their knowledge.
- Individuals aiming to enter the field of customer service.
- Managers and supervisors responsible for customer service teams.
- Business owners looking to improve their company's customer service.
Requirements
- No prior knowledge needed
- Compatible with any internet-enabled device, including computers, tablets, and smartphones.
- Consistent learning experience
- Accessible anywhere, anytime
- No limitations on access
- Use Wi-Fi or mobile data
Career path
- Customer Service Representative: £18k- £30k/year
- Customer Service advisor: £25k- £40k/year
- Customer Relationship Manager: £30k- £50k/ year
- Call Center Manager: £30k- £55k/year
- Customer service administrator: £40k- £80k/year
- Customer service agent: £40k- £80k/year
- customer account administrator: £40k- £80k/year
- Customer account advisor: £40k- £80k/year
- Customer account executive: £25k- £45k/year
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of Completion (PDF)
Digital certificate - Included
Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.
Certificate of Completion (Hard Copy)
Hard copy certificate - £9.99
Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.